1. Information We Collect
Depending on how you interact with HKH LLC, we may collect your name, email address, billing contact information, order or subscription references, product access records, consultation details, support messages, and information you submit for a website or digital product project. For project inquiries, this may include a company name, website address, goals, requested services, content, files, and other information you choose to provide.
Website hosting infrastructure may process technical information such as IP address, browser and device type, requested pages, timestamps, referrer, and security logs.
2. Purchases and Payment Information
Checkout is not represented as active on this preview. When checkout becomes available, payment information will be processed by the secure third-party provider identified during checkout. If Stripe is connected and tested for an offer, Stripe will process card data under its own privacy terms. HKH LLC does not store full payment card numbers.
3. How We Use Information
- Respond to product, billing, subscription, consultation, and project inquiries.
- Schedule and provide consultations or contracted services.
- Process and document orders when checkout becomes available.
- Deliver digital products and maintain protected access.
- Provide customer support, troubleshoot access, and administer cancellations or refunds.
- Maintain business, accounting, tax, security, and legal records.
- Protect the website, customers, and HKH LLC from misuse or fraud.
4. Service Providers and Sharing
We may share limited information with providers that perform services on our behalf, such as website hosting, email delivery, file or member-area delivery, customer support tools, and payment processing after checkout is enabled. At the time of this policy, the public site uses website hosting infrastructure and Google Fonts. The site code does not include a customer relationship management system or a third-party analytics script.
We may also disclose information when reasonably necessary to comply with law, protect rights and safety, complete a business transaction, or obtain professional advice. HKH LLC does not sell personal information.
5. Cookies and Similar Technologies
The current public site code does not set analytics or advertising cookies. Hosting infrastructure may use essential technical identifiers or server logs for security, availability, and request delivery. Google Fonts may receive technical request data when font files are loaded. If analytics, marketing cookies, or additional tools are introduced later, this policy and any required consent controls will be updated before they are used.
6. Transactional and Marketing Messages
Transactional messages may include order confirmations, delivery or access notices, invoices, appointment details, subscription notices, project communications, policy notices, and support replies. These messages are necessary to administer a request or relationship.
Marketing messages are optional and will be sent only where a lawful basis exists. You may unsubscribe from optional marketing without stopping necessary transactional messages.
7. Data Retention
We retain information only as long as reasonably needed for the purpose collected, including active access or services, support, contract administration, accounting and tax obligations, security, dispute resolution, and legal compliance. Retention periods vary by record type. When information is no longer needed, it may be deleted or de-identified, subject to backup cycles and legal requirements.
8. Security
We use reasonable administrative and technical measures appropriate to the information handled. No internet transmission or storage system is guaranteed to be completely secure. Customers should avoid sending full payment card numbers, passwords, or sensitive identity documents by ordinary email.
9. Access, Correction, and Deletion Requests
You may ask to access, correct, or delete personal information associated with you. Email support@hkhofficial.com with enough information to verify the request. We may retain records where required for contracts, tax, accounting, security, legal claims, or compliance. Rights may differ by location.
10. International Processing and Children
HKH LLC is based in the United States, and service providers may process information in the United States or other locations. Our offers are not directed to children who cannot legally consent to the relevant transaction or service in their jurisdiction.
11. Updates and Contact
We may update this policy when our practices or tools change. The effective date identifies the current version. Privacy questions or requests should be sent to support@hkhofficial.com. We aim to respond within two business days.
Related policies: Terms of Service, Refund Policy, Digital Delivery Policy, and Cancellation Policy.